Return & Refund Policy
Last Updated: March 2026
At Master Ball Vault, we value trust and want you to feel confident with every purchase.
Here’s how returns work:
What Personal Data We Collect and Why We Collect It
Unopened Items:
If you change your mind, you can return sealed, unopened products—such as booster boxes or PSA-graded slabs—within 14 days of delivery.
Items must be in their original condition.
Opened or Tampered Packs:
For obvious reasons, opened booster packs or boxes can’t be returned—once opened, the contents are known.
Damage or Errors:
If you receive an incorrect or damaged item, contact us within 7 days.
We’ll work with you to resolve it, whether through a replacement or refund.
Our policy ensures fairness while protecting the excitement of sealed products.
If you have questions, we’re always here to help.
4. Order Cancellations
Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled or refunded.
Contact Us
If you believe you received a damaged or incorrect item, or if you have any concerns regarding your order, please reach out through our Contact Us page. We are committed to ensuring a smooth and positive shopping experience.
Policy Updates
MasterBallVault reserves the right to modify or update this policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.
7. Where We Send Your Data
By purchasing from MasterBallVault, you agree to the terms outlined in this Return & Refund Policy.